Reference

Terms and Conditions That Govern Your gog Account

These terms set out what you agree to when you open and use your gog account — covering deposits through bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you in return.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law and region dependentAccount wallet rules included
gog Terms and Conditions That Govern Your gog Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how they've been applied to your account, we have a few ways to get in touch. Our support team handles terms-related queries the same way they handle account help — directly and without delay.

Live Chat Open the chat icon from any page on gog. Available for account and terms queries; response times vary by queue but we aim to reply promptly.
Email Support Send a detailed message to our support address for written records of terms-related disputes or formal account queries.
Account Help Centre Log in to your account and navigate to Help for self-service answers on common terms questions, wallet rules, and eligibility.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security matters to us in a practical, operational sense — not just as a policy checkbox. Here's how we approach it and what you can do if something needs to change.

Account Access

We use OTP verification on login from new devices. If you get an OTP you did not request, change your password immediately and contact support.

Data Handling

We collect only the information needed to operate your account — your name, contact details, and payment method identifiers like your bKash or Nagad number.

Retention and Deletion

Account data is held while your account is active and for a period after closure as required by applicable rules. You can request deletion through support.

Requesting Changes

To update your registered details — including the mobile number tied to your Rocket or Nagad wallet — contact support with proof of the change.

Questions We Get About These Terms

These are the questions we see most from Bangladesh players who want to understand what they're agreeing to before they start — or after something on their account needs attention.

These terms apply to anyone who opens an account on gog. Access depends on your local law and eligible region in Bangladesh or wherever you are located.

We update terms when needed and notify you via your registered contact. Using your account after an update means you've accepted the new version.

Depending on the breach, we may suspend access, close the account, or withhold a wallet balance pending review. We'll contact you through your registered details.

Contact our support team through live chat or email. For formal disputes, send a written message so there's a record we can both refer back to.

We store the wallet identifiers needed to match your payment to your account. We do not store your bKash or Nagad PIN or full transaction history.

Send a closure request through the Help section in your account or contact support directly. We'll confirm the closure and let you know about any remaining wallet balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.